Skip to content

Post office counter clerk

Also called mail service clerk, post office supervisor, mail services counter clerk

Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.

Will there be jobs?Average prospects29 jobs to fill by 2035 for every 100 people doing this work today.Customer services clerksWhat does it pay?About averageFrom about €1,000 (Bulgaria) to €5,000 (Luxembourg) a month, depending on the country.Estimate · Customer services clerksWhat do I need to study?Upper secondary or vocational5 in 10 finished upper secondary or vocational training. 3 in 10 train through vocational routes.Customer services clerksWill AI change it?SignificantlyLevel 5 of 6. AI could take on part of most tasks, but none fully.Bank tellers and related clerks · ILO

What you'd do

Bank tellers and related clerks · ILO
  • Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
  • Crediting and debiting clients' accounts
  • Paying bills and making money transfers on clients' behalf
  • Receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business
  • Changing money from one currency to another, as requested by clients
  • Making records of all transactions and reconciling them with cash balance
Process paymentsSell post office productsCommunicate with customersHandle financial transactionsAssist customers+ 4 more essential skills
What the work is like
  • Indoors
  • On your feet most of the day
  • Constant contact with people, including the public
  • Some freedom to decide
  • Usually 40 hours a week
  • Deadlines most weeks
  • Some repetitive tasks
US data: based on the O*NET profile of the US job "Postal Service Clerks"

Will there be jobs?

Average prospects

A typical number of jobs will need filling by 2035.

People working as customer services clerks in the EU
3.83m3.74m3.78m 201520232035

Solid: measured. Dashed: forecast.

Jobs to fill, 2026–2035
18,000 new jobs 1,067,000 replacing leavers
Jobs to fill per 100 people working now
Customer services clerks29
All jobs29
Right now
4 of 27 countries report a shortage of bank tellers and related clerks, 5 a surplus.
Bank tellers and related clerks · EURES

What does it pay?

About average

Pay depends a lot on the country: from about €1,000 a month (Bulgaria) to €5,000 (Luxembourg), before tax.

Pick a country at the top of the page to see typical pay there, for people under 30, and compared with all jobs.

Among clerical support workers in the EU, women earn 9% less per hour than men. Clerical support workers · Eurostat

What do I need to study?

Upper secondary or vocational

Upper secondary or vocational training in finance, banking and insurance is the usual route.

Highest qualification of customer services clerks (EU, 2025)
Degree 39%Vocational 33%General secondary 19%Basic schooling 9%
Field that teaches it
Finance, banking and insurance
Vocational route, EU
3 in 10 trainees in this field

Pick a country at the top of the page to see where to study and the official course finders.

Will AI change it?

Significantly

AI could take on part of most tasks, but none fully.

How exposed is this job? ILO scale
Very low
Low
Some tasks
Moderate
Significant
High

Average task score 0.58 on a scale from 0 (AI can't do it) to 1 (AI could do it fully).

See the score for each of the 6 tasks
Crediting and debiting clients' accounts0.64
Paying bills and making money transfers on clients' behalf0.64
Changing money from one currency to another, as requested by clients0.63
Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions0.60
Making records of all transactions and reconciling them with cash balance0.59
Receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business0.40

Based on what AI could technically do when assessed in 2025. It is not a forecast for a future year, and not a forecast of job losses. Scores for bank tellers and related clerks. Source: ILO (2025), adapted (credits).