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Hotel concierge

Also called concierge, guest concierge, guest services manager

Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

Will there be jobs?Average prospects29 jobs to fill by 2035 for every 100 people doing this work today.Customer services clerksWhat does it pay?About averageFrom about €1,000 (Bulgaria) to €5,000 (Luxembourg) a month, depending on the country.Estimate · Customer services clerksWhat do I need to study?Upper secondary or vocational5 in 10 finished upper secondary or vocational training. 7 in 10 train through vocational routes.Customer services clerksWill AI change it?ModeratelyLevel 4 of 6. AI could take on part of some tasks, but none fully.Client information workers not elsewhere classified · ILO

What you'd do

Client information workers not elsewhere classified · ILO
  • Interviewing patients to obtain and process information required to provide hospital services
  • Interviewing applicants for public assistance to gather information pertinent to their application
  • Verifying the accuracy of information provided
  • Initiating procedures to grant, modify, deny or terminate assistance
  • Providing information and answering questions concerning benefits and claims procedures
  • Referring patients or applicants to other organizations if they are ineligible for services
Provide tourism related informationAssist clients with special needsAssist at check-inHandle customer complaintsGreet guests+ 4 more essential skills
What the work is like
  • Indoors
  • A mix of sitting and standing
  • Constant contact with people, including the public
  • Good freedom to decide
  • Usually 40 hours a week
  • Deadlines most weeks
  • Some repetitive tasks
US data: based on the O*NET profile of the US job "Concierges"

Will there be jobs?

Average prospects

A typical number of jobs will need filling by 2035.

People working as customer services clerks in the EU
3.83m3.74m3.78m 201520232035

Solid: measured. Dashed: forecast.

Jobs to fill, 2026–2035
18,000 new jobs 1,067,000 replacing leavers
Jobs to fill per 100 people working now
Customer services clerks29
All jobs29
Right now
2 of 27 countries report a shortage of client information workers not elsewhere classified, 2 a surplus.
Client information workers not elsewhere classified · EURES

What does it pay?

About average

Pay depends a lot on the country: from about €1,000 a month (Bulgaria) to €5,000 (Luxembourg), before tax.

Pick a country at the top of the page to see typical pay there, for people under 30, and compared with all jobs.

Among clerical support workers in the EU, women earn 9% less per hour than men. Clerical support workers · Eurostat

What do I need to study?

Upper secondary or vocational

Upper secondary or vocational training in hotel, restaurants and catering is the usual route.

Highest qualification of customer services clerks (EU, 2025)
Degree 39%Vocational 33%General secondary 19%Basic schooling 9%
Field that teaches it
Hotel, restaurants and catering
Vocational route, EU
7 in 10 trainees in this field

Pick a country at the top of the page to see where to study and the official course finders.

Will AI change it?

Moderately

AI could take on part of some tasks, but none fully.

How exposed is this job? ILO scale
Very low
Low
Some tasks
Moderate
Significant
High

Average task score 0.42 on a scale from 0 (AI can't do it) to 1 (AI could do it fully).

See the score for each of the 6 tasks
Verifying the accuracy of information provided0.60
Providing information and answering questions concerning benefits and claims procedures0.56
Initiating procedures to grant, modify, deny or terminate assistance0.38
Interviewing patients to obtain and process information required to provide hospital services0.33
Referring patients or applicants to other organizations if they are ineligible for services0.32
Interviewing applicants for public assistance to gather information pertinent to their application0.30

Based on what AI could technically do when assessed in 2025. It is not a forecast for a future year, and not a forecast of job losses. Scores for client information workers not elsewhere classified. Source: ILO (2025), adapted (credits).