Hospitality establishment receptionist
Also called reception worker, reservations clerk, hotel receptionist
Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
What you'd do
Hotel receptionists · ILO- Maintaining an inventory of rooms available for occupancy, reservations and room assignments
- Registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys
- Providing information regarding hotel services and services available in the community
- Providing information about availability of accommodation and making room reservations
- Responding to guests’ requests for housekeeping and maintenance services as well as complaints
- Contacting housekeeping or maintenance services when guests report problems
- Compiling and checking guest accounts for charges using computerized or manual systems
- Receiving and forwarding messages in person or using telephone or telephone switchboard
- Reviewing statements of charges to departing guests and receiving payment
- Indoors
- A mix of sitting and standing
- Constant contact with people, including the public
- Good freedom to decide
- Usually 40 hours a week
- Few deadlines
- Some repetitive tasks
Will there be jobs?
Yes, good prospects11 EU countries are short of hotel receptionists now, and a typical number of jobs will need filling by 2035.
Solid: measured. Dashed: forecast.
What does it pay?
About averagePay depends a lot on the country: from about €1,000 a month (Bulgaria) to €5,000 (Luxembourg), before tax.
Pick a country at the top of the page to see typical pay there, for people under 30, and compared with all jobs.
Among clerical support workers in the EU, women earn 9% less per hour than men. Clerical support workers · Eurostat
What do I need to study?
Upper secondary or vocationalUpper secondary or vocational training in hotel, restaurants and catering is the usual route.
Pick a country at the top of the page to see where to study and the official course finders.
Will AI change it?
SignificantlyAI could take on part of most tasks, but none fully.
Average task score 0.51 on a scale from 0 (AI can't do it) to 1 (AI could do it fully).
See the score for each of the 9 tasks
Based on what AI could technically do when assessed in 2025. It is not a forecast for a future year, and not a forecast of job losses. Scores for hotel receptionists. Source: ILO (2025), adapted (credits).