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Rooms division manager

Also called rooms manager, head receptionist, reception manager

Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.

Will there be jobs?Limited prospects19 jobs to fill by 2035 for every 100 people doing this work today.Hospitality, retail and other services managersWhat does it pay?Well above averageFrom about €2,600 (Romania) to €10,300 (Luxembourg) a month, depending on the country.Estimate · Hospitality, retail and other services managersWhat do I need to study?Usually post-secondary or a short degree4 in 10 have a degree.Hospitality, retail and other services managersWill AI change it?In some tasksLevel 3 of 6. AI could take on part of some tasks, but none fully.Hotel managers · ILO

What you'd do

Hotel managers · ILO
  • Directing and overseeing reservation, reception, room service and housekeeping activities
  • Supervising security arrangements and garden and property maintenance
  • Planning and supervising bar, restaurant, function and conference activities
  • Observing liquor, gaming, and other laws and regulations
  • Assessing and reviewing customer satisfaction
  • Overseeing accounting and purchasing activities
  • Undertaking budgeting for the establishment
  • Controlling selection, training and supervision of staff
  • Ensuring compliance with occupational health and safety regulations
  • Providing guests with local tourism information, and arranging tours and transportation
Manage inspections of equipmentForecast occupancy demandDevelop working proceduresMonitor financial accountsManage hospitality revenue+ 16 more essential skills
What the work is like
  • Indoors
  • A mix of sitting and standing
  • Constant contact with people, including the public
  • Good freedom to decide
  • Often more than 40 hours a week
  • Deadlines most weeks
  • Very repetitive tasks
US data: based on the O*NET profile of the US job "Lodging Managers"

Will there be jobs?

Limited prospects

Fewer jobs than in most work will need filling by 2035.

People working as hospitality, retail and other services managers in the EU
2.49m2.88m2.62m 201520232035

Solid: measured. Dashed: forecast.

Jobs to fill, 2026–2035
721,000 replacing leavers 200,000 jobs disappear
Jobs to fill per 100 people working now
Hospitality, retail and other services managers19
All jobs29
Right now
5 of 27 countries report a shortage of hotel managers, 6 a surplus.
Hotel managers · EURES

What does it pay?

Well above average

Pay depends a lot on the country: from about €2,600 a month (Romania) to €10,300 (Luxembourg), before tax.

Pick a country at the top of the page to see typical pay there, for people under 30, and compared with all jobs.

Among managers in the EU, women earn 27% less per hour than men. Managers · Eurostat

What do I need to study?

Usually post-secondary or a short degree

Post-secondary training or a short degree is the usual route.

Highest qualification of hospitality, retail and other services managers (EU, 2025)
Degree 36%Vocational 33%General secondary 15%Basic schooling 16%

Pick a country at the top of the page to see where to study and the official course finders.

Will AI change it?

In some tasks

AI could take on part of some tasks, but none fully.

How exposed is this job? ILO scale
Very low
Low
Some tasks
Moderate
Significant
High

Average task score 0.37 on a scale from 0 (AI can't do it) to 1 (AI could do it fully).

See the score for each of the 10 tasks
Providing guests with local tourism information, and arranging tours and transportation0.60
Assessing and reviewing customer satisfaction0.50
Undertaking budgeting for the establishment0.44
Overseeing accounting and purchasing activities0.44
Observing liquor, gaming, and other laws and regulations0.37
Directing and overseeing reservation, reception, room service and housekeeping activities0.36
Planning and supervising bar, restaurant, function and conference activities0.32
Controlling selection, training and supervision of staff0.28
Supervising security arrangements and garden and property maintenance0.21
Ensuring compliance with occupational health and safety regulations0.20

Based on what AI could technically do when assessed in 2025. It is not a forecast for a future year, and not a forecast of job losses. Scores for hotel managers. Source: ILO (2025), adapted (credits).