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Insurance claims manager

Also called claims manager, claims director, insurance claims director

Insurance claims managers lead the team of insurance claims officers to ensure they handle insurance claims properly and efficiently. They deal with more complex customer complains and assist with fraudulent cases. Insurance claims managers work with insurance brokers, agents, loss adjusters and customers.

Will there be jobs?Yes, good prospects57 jobs to fill by 2035 for every 100 people doing this work today.Production and specialized services managersWhat does it pay?Well above averageFrom about €3,000 (Bulgaria) to €11,300 (Italy) a month, depending on the country.Estimate · Production and specialized services managersWhat do I need to study?Usually a degree6 in 10 have a degree.Production and specialized services managersWill AI change it?ModeratelyLevel 4 of 6. AI could take on part of most tasks, but none fully.Financial and insurance services branch managers · ILO

What you'd do

Financial and insurance services branch managers · ILO
  • Planning, directing and coordinating the activities of staff in the branch
  • Establishing and maintaining relationships with individual and business customers
  • Providing advice and assistance to customers on their financial and insurance needs and with matters such as changes in law that may affect customers
  • Examining, evaluating and processing loan and insurance applications
  • Monitoring credit extension decisions
  • Conducting financial investigations
  • Overseeing the flow of cash and financial instruments, and the preparation of financial and regulatory reports
  • Approving or rejecting, or coordinating the approval or rejection of, lines of credit commercial, real estate and personal loans
  • Coordinating cooperation with other branches of the company
  • Managing budgets, controlling expenditure and ensuring the efficient use of resources
  • Overseeing the selection, training and performance of staff
Manage staffLead claim examinersStrive for company growthFollow company standardsEnforce financial policies+ 10 more essential skills
What the work is like
  • Indoors
  • Sitting most of the day
  • Lots of contact with people, including the public
  • Some freedom to decide
  • Usually 40 hours a week
  • Deadlines most weeks
  • Very repetitive tasks
US data: based on the O*NET profile of the related, broader US job "Insurance Claims and Policy Processing Clerks"

Will there be jobs?

Yes, good prospects

Many jobs will need filling by 2035.

People working as production and specialized services managers in the EU
3.46m3.53m4.8m 201520232035

Solid: measured. Dashed: forecast.

Jobs to fill, 2026–2035
1,045,000 new jobs 1,100,000 replacing leavers
Jobs to fill per 100 people working now
Production and specialized services managers57
All jobs29
Right now
2 of 27 countries report a shortage of financial and insurance services branch managers, 8 a surplus.
Financial and insurance services branch managers · EURES

What does it pay?

Well above average

Pay depends a lot on the country: from about €3,000 a month (Bulgaria) to €11,300 (Italy), before tax.

Pick a country at the top of the page to see typical pay there, for people under 30, and compared with all jobs.

Among managers in the EU, women earn 27% less per hour than men. Managers · Eurostat

What do I need to study?

Usually a degree

A degree in finance, banking and insurance is the usual route.

Highest qualification of production and specialized services managers (EU, 2025)
Degree 63%Vocational 22%General secondary 8%Basic schooling 7%
Fields that teach it
Finance, banking and insurance · Management and administration
Vocational route, EU
3 in 10 trainees in this field
Business and law graduates in a matching job
66% in the EU

1,314 institutions in the EU offer business and law bachelor's degrees. Pick a country at the top of the page to see where to study and the official course finders.

Will AI change it?

Moderately

AI could take on part of most tasks, but none fully.

How exposed is this job? ILO scale
Very low
Low
Some tasks
Moderate
Significant
High

Average task score 0.47 on a scale from 0 (AI can't do it) to 1 (AI could do it fully).

See the score for each of the 11 tasks
Examining, evaluating and processing loan and insurance applications0.64
Providing advice and assistance to customers on their financial and insurance needs and with matters such as changes in law that may affect customers0.60
Approving or rejecting, or coordinating the approval or rejection of, lines of credit commercial, real estate and personal loans0.56
Monitoring credit extension decisions0.55
Conducting financial investigations0.55
Overseeing the flow of cash and financial instruments, and the preparation of financial and regulatory reports0.53
Coordinating cooperation with other branches of the company0.39
Managing budgets, controlling expenditure and ensuring the efficient use of resources0.39
Planning, directing and coordinating the activities of staff in the branch0.36
Overseeing the selection, training and performance of staff0.30
Establishing and maintaining relationships with individual and business customers0.29

Based on what AI could technically do when assessed in 2025. It is not a forecast for a future year, and not a forecast of job losses. Scores for financial and insurance services branch managers. Source: ILO (2025), adapted (credits).