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Credit adviser

Also called debt counsellor, credit counselor, credit intermediary

Credit advisers offer guidance to customers related to credit services. They assess the customer's financial situation and debt issues arisen from credit cards, medical bills and car loans in order to identify optimal credit solutions for customers and also provide debt elimination plans to adjust their finances if needed. They prepare qualitative credit analyses and decision-making material in respect of defined customers in conformity with the bank's strategy on credit policy, ensure the credit quality and follow up on the performance of the credit portfolio. Credit advisers also have expertise in debt management and credit consolidation.

Will there be jobs?Average prospects25 jobs to fill by 2035 for every 100 people doing this work today.Business and administration associate professionalsWhat does it pay?About averageFrom about €1,600 (Bulgaria) to €6,300 (Denmark) a month, depending on the country.Estimate · Business and administration associate professionalsWhat do I need to study?Usually post-secondary or a short degree5 in 10 have a degree. 3 in 10 train through vocational routes.Business and administration associate professionalsWill AI change it?StronglyLevel 6 of 6. AI could take on part of most tasks, but none fully.Credit and loans officers · ILO

What you'd do

Credit and loans officers · ILO
  • Interviewing applicants for personal, mortgage, student and business loans
  • Researching and evaluating loan applicant‚Äôs financial status, references, credit and ability to repay the loan
  • Submitting credit and loan applications to management with recommendations for approval or rejection
  • Approving or rejecting loan applications within authorized limits ensuring that credit standards of the institution are respected
  • Keeping records of payments, and preparing routine letters requesting payment for overdue accounts and forwarding these for legal action
  • Completing credit and loan documentation
Obtain financial informationProvide financial product informationProvide support in financial calculationExamine credit ratingsAdvise on financial matters+ 8 more essential skills
What the work is like
  • Indoors
  • Sitting most of the day
  • Lots of contact with people, including the public
  • Some freedom to decide
  • Usually 40 hours a week
  • Deadlines now and then
  • Some repetitive tasks
US data: based on the O*NET profile of the US job "Credit Counselors"

Will there be jobs?

Average prospects

A typical number of jobs will need filling by 2035.

People working as business and administration associate professionals in the EU
13.29m14.1m14.28m 201520232035

Solid: measured. Dashed: forecast.

Jobs to fill, 2026–2035
55,000 new jobs 3,460,000 replacing leavers
Jobs to fill per 100 people working now
Business and administration associate professionals25
All jobs29
Right now
5 of 27 countries report a shortage of credit and loans officers, 4 a surplus.
Credit and loans officers · EURES

What does it pay?

About average

Pay depends a lot on the country: from about €1,600 a month (Bulgaria) to €6,300 (Denmark), before tax.

Pick a country at the top of the page to see typical pay there, for people under 30, and compared with all jobs.

Among technicians and associate professionals in the EU, women earn 16% less per hour than men. Technicians and associate professionals · Eurostat

What do I need to study?

Usually post-secondary or a short degree

Post-secondary training or a short degree in finance, banking and insurance is the usual route.

Highest qualification of business and administration associate professionals (EU, 2025)
Degree 51%Vocational 31%General secondary 13%Basic schooling 6%
Field that teaches it
Finance, banking and insurance
Vocational route, EU
3 in 10 trainees in this field
Business and law graduates in a matching job
66% in the EU

1,314 institutions in the EU offer business and law bachelor's degrees. Pick a country at the top of the page to see where to study and the official course finders.

Will AI change it?

Strongly

AI could take on part of most tasks, but none fully.

How exposed is this job? ILO scale
Very low
Low
Some tasks
Moderate
Significant
High

Average task score 0.60 on a scale from 0 (AI can't do it) to 1 (AI could do it fully).

See the score for each of the 6 tasks
Keeping records of payments, and preparing routine letters requesting payment for overdue accounts and forwarding these for legal action0.66
Submitting credit and loan applications to management with recommendations for approval or rejection0.64
Approving or rejecting loan applications within authorized limits ensuring that credit standards of the institution are respected0.61
Completing credit and loan documentation0.60
Researching and evaluating loan applicant’s financial status, references, credit and ability to repay the loan0.57
Interviewing applicants for personal, mortgage, student and business loans0.55

Based on what AI could technically do when assessed in 2025. It is not a forecast for a future year, and not a forecast of job losses. Scores for credit and loans officers. Source: ILO (2025), adapted (credits).