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Cabin crew manager

Also called chief purser, cabin crew head, head of cabin crew

Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.

Will there be jobs?Average prospects26 jobs to fill by 2035 for every 100 people doing this work today.Personal service workersWhat does it pay?Below averageFrom about €900 (Bulgaria) to €3,900 (Denmark) a month, depending on the country.Estimate · Personal service workersWhat do I need to study?Upper secondary or vocational6 in 10 finished upper secondary or vocational training.Personal service workersWill AI change it?Very littleLevel 1 of 6. AI could help with only small parts of the tasks.Travel attendants and travel stewards · ILO

What you'd do

Travel attendants and travel stewards · ILO
  • Greeting passengers entering aircraft or ships, checking tickets or boarding passes, and directing them to their seats or berths
  • Announcing, explaining and demonstrating safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets
  • Assembling and serving pre-prepared meals and beverages
  • Selling duty-free and other goods
  • Taking care of general needs and comfort of passengers, answering inquiries, and keeping cabins clean and tidy
  • Directing and assisting passengers and following prescribed procedures in the event of an emergency, such as evacuating an aircraft following an emergency landing
  • Verifying that first aid kits and other emergency equipment are in working order
  • Administering first aid to passengers in distress
  • Attending pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers
  • Preparing passengers and aircraft for take-off and landing
  • Determining special assistance needs of passengers such as small children, the elderly, or disabled persons
Deliver outstanding serviceManage the customer experienceProvide food and beveragesInspect cabin service equipmentPrepare flight reports+ 16 more essential skills
What the work is like
  • Indoors and outdoors
  • A mix of sitting and standing
  • Constant contact with people, including the public
  • Good freedom to decide
  • Usually 40 hours a week
  • Deadlines most weeks
  • Some repetitive tasks
US data: based on the O*NET profile of the US job "First-Line Supervisors of Passenger Attendants"

Will there be jobs?

Average prospects

A typical number of jobs will need filling by 2035.

People working as personal service workers in the EU
10.21m10.63m10.46m 201520232035

Solid: measured. Dashed: forecast.

Jobs to fill, 2026–2035
3,074,000 replacing leavers 244,000 jobs disappear
Jobs to fill per 100 people working now
Personal service workers26
All jobs29
Right now
4 of 27 countries report a shortage of travel attendants and travel stewards, 5 a surplus.
Travel attendants and travel stewards · EURES

What does it pay?

Below average

Pay depends a lot on the country: from about €900 a month (Bulgaria) to €3,900 (Denmark), before tax.

Pick a country at the top of the page to see typical pay there, for people under 30, and compared with all jobs.

Among service and sales workers in the EU, women earn 3% less per hour than men. Service and sales workers · Eurostat

What do I need to study?

Upper secondary or vocational

Upper secondary or vocational training is the usual route.

Highest qualification of personal service workers (EU, 2025)
Degree 15%Vocational 46%General secondary 16%Basic schooling 23%

Pick a country at the top of the page to see where to study and the official course finders.

Will AI change it?

Very little

AI could help with only small parts of the tasks.

How exposed is this job? ILO scale
Very low
Low
Some tasks
Moderate
Significant
High

Average task score 0.22 on a scale from 0 (AI can't do it) to 1 (AI could do it fully).

See the score for each of the 11 tasks
Attending pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers0.41
Selling duty-free and other goods0.39
Greeting passengers entering aircraft or ships, checking tickets or boarding passes, and directing them to their seats or berths0.27
Announcing, explaining and demonstrating safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets0.23
Directing and assisting passengers and following prescribed procedures in the event of an emergency, such as evacuating an aircraft following an emergency landing0.22
Preparing passengers and aircraft for take-off and landing0.20
Determining special assistance needs of passengers such as small children, the elderly, or disabled persons0.18
Assembling and serving pre-prepared meals and beverages0.17
Taking care of general needs and comfort of passengers, answering inquiries, and keeping cabins clean and tidy0.15
Verifying that first aid kits and other emergency equipment are in working order0.09
Administering first aid to passengers in distress0.08

Based on what AI could technically do when assessed in 2025. It is not a forecast for a future year, and not a forecast of job losses. Scores for travel attendants and travel stewards. Source: ILO (2025), adapted (credits).